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Product

Voice Integration Server 1.0


Voice Integration Server is a saas-oriented, scalable and flexible open voice platform that supports multi-application, multi-tenant architecture for enterprises, service providers and Web 2.0 companies to transform customer experience, speed up the business process and increase user productivity and bring voice innovation and integration into their business!

VIS 1.0 Diagram


Voice Integration Server WebServices extend across 5 major categories:

Call Control Services

Call Control Services provides the most comprehensive call management
functionalities to enable applications and business logics to make and
Control calls from the application:

- ability to initiate calls
- ability to place calls on hold/off hold
- ability to cancel a call in process
- ability to hangup a call
- ability to connect/disconnect calls

Media Control Services

Media Control Services provides a number of media control features to Enable applications and business logics to process media functionalities:

- audio record/playback
- DTMF detection/generation
- complete call recording
- audio mixing
- integration with 3rd party text-to-speech engines

Call Record Services

Call Record Services provides a number of recording features to enable applications and business logics to process call recording:

- ability to record a message during the call.
- ability to stop recording
- ability to confirm recording in process
- ability to retrieve recorded file
- ability to delete recorded file
- ability to retrieve recording list

Broadcast Services

Broadcast Services provides the following features to enable applications And business logics to process broadcast calls:

- ability to initiate broadcast calls in one request
- ability to retrieve information(ie. DTMF detection, wavfiles ) from the
broadcast calls connected.
- ability to retrieve broadcast call records

Conference Services

Conference Services provides the following features to enable applications And business logics to process conference calls:

- ability to initiate conference calls
- ability to end conference calls